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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

role play interview techniques

consult with relevant personnel

share information with colleagues

learning skills to

keep uptodate with relevant information

identify opportunities to achieve career goals

literacy skills to

read and understand industry information

write a personal rsum and job application letter

planning and organising skills to arrange store and retrieve information

research skills to source information on industry developments trends and emerging technologies within a defined range

selfmanagement skills to

complete work tasks and meet deadlines

follow workplace procedures

technology skills to access and download relevant information from the internet

Required knowledge

sources of industry information and ways of maintaining currency of industry knowledge

industry organisational structures including different structures both public and private

nature and role of information and cultural services organisations in communities including regional and metropolitanbased services

basic overview of the historical development of galleries archives museums and libraries records and information management and other information services providers and their relationship with the wider community

key work areas and skill and knowledge requirements within galleries archives museums records and information management and librariesinformation services organisations

nature role and functions of relevant unions and employer associations

major industry organisations and professional associations

basic employee rights and employment conditions

contribution of volunteers

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

research and analyse information about organisations providing information and cultural services

maintain currency of information

prepare a rsum and application letter for a job role or volunteer opportunity that addresses the selection criteria

Context of and specific resources for assessment

Assessment must ensure

a range of relevant and current industry information sources

appropriate technology to research and apply industry information

availability of relevant personnel

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence

review of thirdparty workplace reports of onthejob performance by the candidate

review of third-party workplace reports of onthejob performance by the candidate

evaluation of candidates response to different scenarios showing ability to apply knowledge to different industry contexts and situations

verbal or written questioning to assess knowledge of different aspects of the information and cultural services industries

Assessment methods should closely reflect workplace demands and the needs of particular client groups consider the requirements of different age groups clients with English as a second language clients with disabilities remote library users etc

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBWORA Work effectively with others

BSBWOR203A Work effectively with others.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information and cultural services organisations may include:	archives co-located local government services, such as: council gallery library museum tourist information centre community advisory organisations or bureaus cultural centres government departments, agencies or shopfronts libraries, such as: business law medical national and state public and private school TAFE university museums online service providers records and information management services.
Sources of informationmay include:	copyright agencies electronic and print media and information resources employer and employee associations events, such as: conferences exhibitions trade fairs training sessions workshops government bodies induction kits industry and professional associations libraries and archives online social media policy and procedures manuals publications union representatives and other sources of industrial relations information websites.
Relevant personnelmay include:	archivists gallery staff information managers library staff management museum staff records managers supervisors work and professional colleagues.
Key servicesmay relate to:	archives arrangement and description of physical and digital collections conservation of: artefacts documents of historical or other significance information resources cultural heritage education events exhibitions facility and equipment hire access to information lending museums preservation of physical and digital collections promotion of information literacy and lifelong learning promotion of reading and literature promotion of visual and performing arts reader advice records and information management retail storage of physical and digital collections virtual and online services visitors websites.
Other industries may include:	community development community recreation education hospitality information technology innovation and commercialisation local government the arts tourism.
Trends and emerging technologiesmay relate to:	changing nature of client groups, and work and industry structures community sentiment equipment government policies and initiatives funding models increasing broadband services legislative changes in areas, such as digital copyright organisational restructures outsourcing technology terminology social media software applications.
Opportunitiesmay include:	activities organised by other organisations community activities events, such as: conferences seminars social events trade fairs face-to-face and electronic networking opportunities, such as: e-lists email alerts meetings of special interest groups newsletters formal and informal mentoring relationships workshops and training sessions.
Employment and volunteer opportunities and conditionsmay relate to:	award provisions basic rights and responsibilities of employers, employees and volunteers career pathways codes of conduct employment conditions enterprise bargaining agreements experience interviews job and skill requirements job applications job roles and descriptions organisational charts professional ethics qualifications résumés selection criteria and process.